Return & Refund Policy

At Mian Zulfiqar & Sons, we take pride in delivering premium-quality uniforms, professional workwear, and textile products. Customer satisfaction is important to us, and we strive to ensure every order meets our quality standards.

This policy outlines the conditions and procedures for returns, exchanges, and refunds to provide a fair and transparent shopping experience.

1. Return Eligibility

Customers may request a return or exchange within 7 days of receiving their order, provided the following conditions are met:

• The product is unused, unworn, and unwashed.

• The item is in its original condition with all tags and packaging intact.

• Valid proof of purchase or an order confirmation is available.

• The product is not customized or made to order.

All return requests are subject to inspection and approval by our customer support team.

2. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team within 48 hours of delivery.

Provide your order details along with clear photographs of the product and packaging to help us review your concern.

Once verified, we will arrange an appropriate replacement, exchange, or refund based on the circumstances.

3. Exchanges

We understand that selecting the correct size and fit is important when purchasing uniforms and professional workwear.

Eligible products may be exchanged for a different size or available alternative, subject to stock availability and product inspection.

Additional shipping charges may apply to exchanges requested due to personal preferences or incorrect size selection.

4. Customized & Made-to-Order Products

Products manufactured or modified according to customer specifications, including custom uniforms, embroidered garments, personalized workwear, and bulk production orders, are generally not eligible for return or exchange.

Exceptions may apply where a verified manufacturing defect, production error, or discrepancy with the confirmed order specifications is identified.

5. Non-Returnable Items

For quality assurance and hygiene purposes, returns may not be accepted for:

• Used, washed, altered, or damaged products.

• Items without original tags or packaging.

• Personalized, embroidered, or custom-made garments.

• Products purchased under final-sale conditions, where clearly disclosed.

• Items that do not meet the eligibility requirements stated above.

These restrictions do not exclude remedies required under applicable law.

6. Refund Process

Once an eligible returned product has been received and inspected, our team will review the request and communicate the outcome.

Approved refunds will be processed through an appropriate available payment method. Processing times may vary depending on the payment provider and transaction method.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

7. Return Shipping Charges

For returns or exchanges requested due to size selection, personal preference, or a change of mind, return shipping costs are generally the customer's responsibility.

If the return is approved due to a verified manufacturing defect, damaged item, or incorrect product supplied by us, Mian Zulfiqar & Sons will arrange an appropriate resolution without charging the customer for the resulting error.

8. Order Cancellations

Customers may request an order cancellation before the order has been dispatched or entered production.

Once an order has been shipped or custom manufacturing has begun, cancellation may no longer be possible.

For customized or bulk orders, cancellation eligibility depends on the confirmed order terms and production status.

9. How to Request a Return or Refund

To initiate a return, exchange, or refund request, please contact our customer support team with your order number, purchase details, and reason for the request.

Our team will review your concern and provide further instructions. Please do not send products back without receiving return instructions from our team.

10. Contact Us

For assistance with returns, exchanges, refunds, or product-related concerns, please contact us.

Mian Zulfiqar & Sons

Email: mianzulfiqarsons@gmail.com
Phone: +92 321 4112845
Business Hours: Monday – Saturday | 11 AM – 9 PM
Location: Pakistan